Frequently asked questions
How long does shipping take?
Shipping is free on every US order. Orders are processed in 1 to 3 business days and delivered in 7 to 15 business days. You'll get a tracking link by email as soon as your order ships.
How do I choose my size?
Only the day sleeve comes in sizes. S fits EU 35 to 38 (US women's 5 to 7.5), M fits EU 39 to 40 (US women's 8 to 9) and L fits EU 41 and up (US women's 9.5 and up). Between sizes? Choose the larger size. The night splint is adjustable and fits most feet.
When do I wear each piece?
Night splint: evenings and while you sleep. Day sleeve: in roomy shoes, slippers and around the house.
What is the 90-Night Comfort Guarantee?
Try your kit for 90 nights. If it isn't comfortable for you, email us at support@gentletoes.com for a full refund. No restocking fees. Worn items are accepted. No need to send it back.
How do I return my order?
Not happy within 90 nights? Email support@gentletoes.com with your order number. We'll refund you in full. No need to send anything back. Refunds go back to your original payment method.
How do I contact you?
Email us at support@gentletoes.com. We're here Monday to Friday, 9am to 5pm ET. A real person reads every email.